Privacy Policy

To offer our entertainment and online betting services safely and in compliance with regulations, we collect various categories of information, which we limit to what is strictly necessary for the established purposes.

Identity and Contact Data

To create and manage an account, we require essential information such as first name, last name, date of birth (essential for age verification), residential address, and a valid ID. We also collect contact details like email address and phone number to facilitate service communications and password recovery procedures.

Usage and Device Data

We monitor how users interact with the platform. This includes collecting information such as IP addresses, browser type, time zone, operating system, access times, and pages visited. Such technical data helps us diagnose server problems, administer the system, and improve service usability.

Transactional Data

In relation to activities carried out on the platform, we store transaction details, including deposits, withdrawals, betting history, and account balances. Sensitive financial information, such as full credit card numbers, is not stored directly on our servers but processed through payment service providers compliant with the highest security standards (PCI-DSS).

Communications with Support

If the user contacts our support, we will retain the correspondence and any recordings (e.g., support emails or chats) to ensure proper issue resolution, for quality control purposes, and to protect our rights in case of disputes.

The processing of personal data occurs exclusively in the presence of a solid legal basis. We process information for the execution of the contract (e.g., to process a bet or a withdrawal), to comply with legal obligations (such as anti-money laundering regulations and age verification), and for our legitimate interest (improving the platform and preventing fraud). When required, we rely on the user's explicit consent, particularly for sending marketing and promotional communications.

We retain personal data only for the time strictly necessary to achieve the purposes for which it was collected. Once the account is closed, some transactional and identification data may be kept in our archives for an additional period to comply with specific tax, accounting, and regulatory obligations, as well as to manage any complaints or defend our rights in legal proceedings. After this period, the data will be securely deleted or irreversibly anonymized.

User data may be shared with selected third parties acting as data processors on our behalf. These include hosting service providers, payment gateways, data analysis partners, and fraud prevention agencies. We do not sell personal data to third parties. If data transfer occurs to countries outside the European Economic Area (or the relevant local jurisdiction), we will ensure that such transfers are supported by adequate contractual, regulatory, or security measures comparable to those required by law.

We take reasonable efforts and implement strict technical and organizational measures to protect information from unauthorized access, alteration, disclosure, or destruction. We use advanced encryption (such as TLS/SSL protocol) for data in transit and firewall systems for server protection. However, no method of transmission over the Internet or electronic storage is absolutely secure, and therefore, we cannot guarantee infallible security.

Users have specific rights concerning their personal data. According to applicable laws, you may request access to your information, correction of inaccurate data, or deletion of your data (right to be forgotten), subject to our legal retention obligations. You may also request restriction of processing, object to the use of data for specific purposes (such as direct marketing), and, where technically feasible, request data portability to another controller.

Any significant changes to this document will be communicated to registered users. To exercise your rights or ask questions regarding privacy management, you can contact our Data Protection Officer using the official details.

Support email: [email protected].